At Brianna Shop, we value your satisfaction and strive to provide high-quality products for your home. If you are not fully satisfied with your purchase, we are here to help with our refund and return policy.

Returns

• You may request a return within 30 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Certain items, such as custom-made or clearance products, may not be eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item was defective or sent in error.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need an exchange for the same item, please contact us at support@briannashop.site before sending it back.

Non-Returnable Items

• Gift cards.
• Final sale items.
• Products not in their original condition or damaged due to misuse.

How to Return an Item

1. Contact us at support@briannashop.site with your order number and reason for return.
2. We will provide you with instructions and the return shipping address.
3. Once received, we will process your request according to this policy.

Contact Us

If you have any questions about our refund and return policy, please reach out to us:

Brianna Shop
📍 Address: 2389 Co Rd 340, Bell, FL 32619, USA
📧 Email: support@briannashop.site
📞 Telephone: +1 386 399 9741