At Brianna Shop, we are committed to providing high-quality products and ensuring your satisfaction. This Warranties Policy outlines the coverage, duration, and process for product warranties, helping you understand your rights and the support we provide.

1. Warranty Coverage

All products purchased from Brianna Shop, including side beds, wall beds, and clip-on beds, are covered under a limited manufacturer’s warranty. This warranty protects against defects in materials and workmanship under normal use.

Covered Issues:

  • Structural defects or failures in the product.
  • Manufacturing defects affecting functionality.
  • Faulty parts or components provided by the manufacturer.

Not Covered:

  • Damage caused by misuse, abuse, or accidents.
  • Normal wear and tear, including scratches, dents, or fading.
  • Unauthorized repairs, modifications, or alterations to the product.

2. Warranty Duration

  • The warranty period varies depending on the product type and manufacturer.
  • Specific warranty details for each product are included in the product manual or packaging.
  • If no specific warranty period is stated, a standard 1-year limited warranty applies from the date of purchase.

3. How to Make a Warranty Claim

  1. Contact Brianna Shop Customer Support at support@briannashop.site or call +1 386 399 9741.
  2. Provide your order number, product details, and a description of the defect or issue.
  3. Include photos if possible to help us evaluate the claim.
  4. Our team will review your claim and provide instructions for repair, replacement, or refund as appropriate.

4. Remedies

  • If a product is found to be defective under warranty, Brianna Shop will, at our discretion:
    • Repair the product at no cost,
    • Replace the product with the same or equivalent model, or
    • Issue a refund of the purchase price.

5. Limitations

  • The warranty applies only to the original purchaser and is non-transferable.
  • Brianna Shop is not responsible for incidental or consequential damages arising from the use of the product.
  • Some products may include additional manufacturer warranties, which will be honored in conjunction with this policy.

6. Contact Us

For questions about warranties, product support, or claims, please contact us:

Brianna Shop
📍 Address: 2389 Co Rd 340, Bell, FL 32619, USA
📧 Email: support@briannashop.site
📞 Telephone: +1 386 399 9741